Q: Are you hiring, and do you offer internships?
A: When we are, we will post them here.
Q: Is there a minimum order size?
A: We are very flexible with apparel decorating options. If you want simple stock embroidery, direct-to-garment printing or a heatseal logo on a garment, we can make a single unique item for you. When it comes to a custom design being screen printed or embroidered, the minimum is just 12 pieces, and then there are savings at different levels like 24+, 48+, 72+, etc.
Q: I need specific colors in my logo matched. Can you do this?
A: RedBoot® will suggest the most complementary ink/thread color(s) for your product at the time of ordering. Thread colors are matched as closely as possible to your logo’s Pantone colors, while screen printing inks can be mixed to match Pantone coated colors.
Q: Can I provide my own product or garments for you to print/embroider?
A: Yes. However, since the conditions of use, washing, cleaning, etc. vary in the use of ink and threads, you must assure yourself by preliminary tests that the color fastness of ink or thread is suitable for the fabric. This is important because no ink or thread is 100% colorfast to crocking or washing under all conditions. RedBoot® Branding will not be held responsible for any consequential damages since the value of ink/thread is so disproportionate to the value of the goods to which it is applied.
Q: What is the largest area you can print on a shirt or a coffee mug?
A: Available imprint areas vary for different products. RedBoot® sizes all artwork to the maximum imprint area unless otherwise instructed in writing by you. For example, an adult T-shirt can usually be printed up to 12″ x 14″ if desired. On a mug, you often have the option of printing one side, both sides, or a wrap-around style imprint.
Q: How can I see a sample of a product before placing my order?
A: We have hundreds of product samples in our Sandy, Oregon showroom. Of course, with thousands of options available for you to customize, we do need to have the manufacturers provide specific samples at times. If you would like to provide your own UPS shipper number, many times the sample can be shipped at low or no cost for your inspection prior to ordering.
Q: My event is only a week away. Will there be a rush charge?
A: As long as you are ordering a product we can print or embroider in our Sandy plant, there is never a rush charge. We do occasionally have products printed/shipped directly from the manufacturer, and some will add a rush charge, some do not.
Q: Do I need to read all the text on the business card proof you sent me?
A: Yes, your approval means the art is OK to print as shown, whether the product is a business card, a shirt, pen or any other item. Even when you provide the graphics and text, we do work with the file and often need to reset some of the text, so it is critical that you carefully review everything before giving your “Approved to print.”
Q: Can you print my design with a popular cartoon character in the art?
A: RedBoot® is very careful when it comes to the ownership of artwork, licensing and trademark issues. Any customer of RedBoot® Branding providing artwork guarantees he/she has the unrestricted right to use, copy and distribute said artwork or intellectual property in the manner you are requesting it be printed. To use a logo, trademark or copyrighted item, you must either show written permission granted by the owner of the logo, trademark or copyright, or be an employee of the owner.